Rusty’s Wickery Return Policy Commitment to Quality and Satisfaction At Rusty’s Wickery, we pride ourselves on the exceptional quality and craftsmanship of our products. We understand, however, that sometimes a product may not fully meet your expectations. Our Return Policy is designed to ensure your shopping experience with us remains unparalleled, reflecting our commitment to customer satisfaction and product integrity. Return Time Frame New, Unused Products: Return within 30 business days of receipt for a full refund. Gently Used Products: Return within 30 business days for store credit. "Gently used" for candles means lit no more than once. Other products should maintain most of their original condition. Condition of Returned Items New, Unused Products: Should be in original condition, with packaging and accessories intact. Used Products: Return in the best condition possible, considering their usage. Return Process Initiate a Return: To start your return, please contact our customer service at [Info@RustysWickery.com] or [+1 (865) 722-2426]. Provide your order number, the item(s) you're returning, and the reason for the return. Return Authorization: You'll receive a Return Authorization Number (RA#) and instructions via email. Pack Your Return: Securely package your item(s), using original packaging when available. Make sure the RA# is visible on the package. Ship It Back: Choose a traceable and insured shipping method back to us. For damaged or defective items, contact us for a prepaid shipping label. Refund or Store Credit: Once received and inspected, refunds or store credits will be processed within 5-10 business days. Refund Details Refund Method: Original method of payment, unless store credit is requested. Processing Time: Allow 5-10 business days post-inspection. Store Credit: Issued for used items within the same timeframe. Exclusions and Considerations Final Sale: Items marked as final sale are not returnable. Shipping: Original shipping charges are non-refundable. Return shipping costs, unless for defective items, fall to the customer. Damaged/Defective Items: Contact us immediately for a seamless resolution. Environmental Impact We encourage eco-friendly return practices, aiming to minimize waste. Please return products in as minimal packaging as possible, consistent with safe transport. Changes to Policy Our Return Policy may evolve. We invite you to review periodically and will notify subscribers of significant changes. Sign up for notifications [https://www.rustyswickery.com] located at bottom of page to stay informed. Need Help? Our customer service team is eager to assist with any questions or concerns about your return. Reach out via [Return@rustyswickery.com] or [+1 (865) 722-2426] for support. Thank you for choosing Rusty’s Wickery, where your satisfaction and the environment both matter to us.